Privacy Policy

PGH-Controlparts.com is internet shop of ROBTEC AUTOMATIONS GmbH (“Robtec”) which owns and operates PGH-Controlparts.com. This privacy policy will explain how our organization uses and processes the personal data we collect from you when you use our website. Robtec processes (e.g. collect, use, share, store and otherwise process) personal information of you when you register for services our website.

Topics:

Terms of Use
What data do we collect?
How do we collect your data?
How will we use your data?
Legal basis for the processing
Sharing information
How do we store your data?
Marketing
What are your data protection rights?
Cookies
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities

Terms of Use
This is a B2B site where only registered and logged in customers can see prices and form an order by asking for a quotation. How to order is detailed on this page;
https://www.pgh-controlparts.com/how-to-order/

Registration
The customers are required to login to be able to see prices. Customers from the EU have to enter a valid VAT ID number to be able to register. Non-EU customers must fill in a local Tax Identification Number. All registrations are manually checked and approved, please give two days time before approval.

Ordering, Prices & Availability
By Proceeding to Checkout and placing an order the customer can create demand for a quotation. Not all items are immediately available, are in stock or have a price. The registered and logged in customers are presented with an inventory including estimated prices. Demands are met as soon as possible and at maximum will take a week (seven days). Price Quotations will include current Prices of Parts, Taxes, Price of Shipment & Customs Clearance.

What data do we collect?
Robtec collects the following data:
Company identification and Company Staff identification information, respectively are Company Name, Position of staff in the company, Staff Name, Company e-mail address, Company website, Phone Number, Address, Postcode / ZIP, VAT ID or Non EU VAT ID.

How do we collect your data?
You directly provide Robtec with most of the data we collect. We collect data and process data when you:
-Register online and place an order for any of our products,
-Voluntarily complete a registration, customer survey or provide information on any of our message boards or via email, or-Use or view our website via your browser’s cookies.
Robtec may also receive your data indirectly from the following sources:
Google Analytics when you use or view our website via your browser’s cookies.

How will we use your data?
Robtec collects your data so that we can:
-Process your order and manage your account,
-Communicate with you for technical questions about our products,
-Receiving and controlling your purchase orders,
-Sending invoices, or
-Dispatching of Goods (Shipping & Customs).
When Robtec processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
Robtec will not use your data for other purposes which are not compatible with the original purpose. Compilation for statistical purposes is considered compatible with the original purpose.

Legal basis for the processing
The legal basis for processing of your data is to fulfil the agreement you entered or is about to enter with Robtec via website of PGH-Controlparts.com. Robtec may also be processing personal data based on legal obligations set by law. Where the legal basis for processing is your consent, you may revoke the consent at any time and discontinue to receive the service.

Sharing information
Robtec does not share your data with anyone outside Robtec unless such transfer has a legal basis in the law e.g. to public authorities.
In particular Robtec does not transfer your data collected by PGH-Controlparts.com to companies outside Robtec for the purpose of marketing.
Robtec may make use of a number of service suppliers for its operational support. In the event such suppliers have access to your data collected or processed by Robtec, the supplier acts as sub-processor according to instructions from Robtec. Robtec is responsible for ensuring that the use of such service suppliers are compliant to personal data protection regulations.

How do we store your data?
Robtec securely stores your digital data in the website’s database. The website is protected by Comodo Essential SSL Certificate and the website is protected by a firewall. 2FA system is used for all admin access to the website and hosting. Your data is retained for as long as the particular purpose is valid and after this for a limited time due to our purposely determined back-up and deletion routines. You can always require withdrawal of the data via unsubscribing the newsletter account or by mailing Robtec.
Robtec also securely stores your data in the form of copies of printed invoices and documents at the office of ROBTEC AUTOMATIONS GmbH in Leipzig, Germany.
Robtec will keep the digital copy of your Company Name, Position of staff in the company, Staff Name, Company email address, Company website, Phone Number, Address, Postcode / ZIP, VAT ID or Non EU VAT ID data, for the time period of your continued registration with PGH-Controlparts.com. The digital copy of all the types of data mentioned above will be securely deleted from the website database once the registration is terminated or you demand for the removal of the data (this would mean the termination of the possibility of accessing the website shop or your account page or seeing previous communications or quotation requests for purchases).
All the types of data mentioned above contained within copies of printed invoices and documents stored at the office of ROBTEC AUTOMATIONS GmbH in Leipzig, Germany will be kept as long as it is deemed officially necessary by the government of Germany. Once this time period has expired all printed materials and documents containing data will be deleted.

Marketing
Robtec would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Robtec from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email us at privacy [at] pgh-controlparts.com

What are your data protection rights?
Robtec would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Robtec for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Robtec correct any information you believe is inaccurate. You also have the right to request Robtec to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Robtec erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Robtec restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Robtec’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Robtec transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy [at] pgh-controlparts.com

Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit www.allaboutcookies.org
How do we use cookies?
Robtec uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – PGH-Controlparts.com uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – PGH-Controlparts.com uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. PGH-Controlparts.com does not share this data with third parties for any purpose.

How to manage cookies
You can set your browser not to accept cookies, and the www.allaboutcookies.org website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

The below list details the cookies used in our website.

Privacy policies of other websites
Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy
Robtec keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30 March 2021.

How to contact us
If you have any questions about Robtec privacy policy, your data, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: privacy [at] pgh-controlparts.com
Address: ROBTEC AUTOMATIONS GmbH
Friedrich-List Str.2
D04319 Leipzig-Althen
Germany
Phone: +49 (0) 34291 20434

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Robtec has not addressed your concern in a satisfactory manner, you may contact Bundesbeauftragte für den Datenschutz und die Informationsfreiheit BFDI.
E-mail: poststelle@bfdi.bund.de